CUSTOMER SUPPORT

 
 
 
 
 
 
 

Frequently Asked Questions

 
 
 
 
 
 
 
 
 
 
  1. Q: How do I process a warranty claim?
    A: Contact your dealer or place of purchase. Warranty begins at the products's date of purchase. If the item is still within warranty period and has an issue covered by warranty, the dealer will file a warranty claim with Treasure Garden. From there, Treasure Garden will honor valid warranty claims by providing replacement parts, issuing return authorizations to repair, or replacing units at its discretion. Click here to download our Warranty and Guarantee.

  2. Q: Where can I buy parts?
    A: Contact your dealer or place of purchase. They’ll be able to help identify and order the replacement parts you need. You may also try www.casualfs.com, a third party online dealer specializing in Treasure Garden repair parts.

  3. Q: Where can I get my umbrella repaired?
    A: Contact your dealer or place of purchase – their staff may be able to help with repairs.

  4. Q: How do I clean my umbrella/canopy?
    A: We strongly suggest doing routine maintenance on your products and storing them properly when not in use for an extended period. Brush off dirt and/or debris regularly. You may wash in cool water with mild soap, then allow to air dry. Do not expose to heat such as a dryer. Click here to download our Fabric Care and Cleaning Maintenance.

  5. Q: Do you sell a patch kit for the canopy or protective covers?
    A: We do not offer a patch kit, however for Sunbrella fabrics you may purchase up to 10 yards of our stocked Sunbrella fabrics through an authorized dealer. To locate an authorized dealer in your area, click here.

  6. Q: How do I store my umbrella in the winter?
    A: We recommend using one of our Protective Furniture Covers to keep off dirt and debris. If storing indoors during the winter, it is best to store inside a box away from dirt and debris. When storing make sure nothing heavy is stacked on it, especially the canopy structure.

  7. Q: Is my protective cover missing a storage pouch?
    A: Most covers have a convenient storage pouch sewn onto the inside of the cover. Fold protective cover up to the size of the storage pouch. Make sure storage pouch is on outside of folded bundle. Fold protective cover into storage pouch inside-out. Use velcro closure to close storage pouch.

  8. Q: I need a replacement canopy, how do I know what size I have?
    A: Contact your dealer or place of purchase and provide the model number located on your receipt. They will be able to suggest the proper canopy for your unit. If your receipt, has been misplaced you will want to provide your dealer with the rib measurements and and a full view photo of the unit for them to assess what model you own.

  9. Q: How do I identify what model I have?
    A: Reference the instruction manual that came with your umbrella. The model name will be listed on the manual’s cover. If you don’t have the instruction manual, contact your dealer to help identify your model, or you can try to visually identify your umbrella by comparing it to other umbrellas on our website collection pages.

  10. Q: My item is not on your website, can I still get a replacement canopy or frame?
    A: Contact an authorized dealer for information. To locate an authorized dealer in your area, click here.

  11. Q: How do I register my umbrella?
    A: We do not have a place where you can register your umbrella, please keep your receipt for any future warranty concerns.
 
 
 
 
 

Warranty Policy

 
Treasure Garden items are designed for residential use and are not warranted for commercial applications (unless specified for Commercial use).
 
LIMITED WARRANTY (Frames and Accessories):
 
One (1) year:
AG Cantilever styles
Push Button Tilt styles
Quad Pulley Lift - UM8091 style
Umbrella Lights
Umbrella Bases and Accessories
Protective Furniture Covers
Outdoor Rugs
 
Two (2) years:
AKZ Plus/AKZ Cantilever styles
Shanghai Collar Tilt - USA459
Starlight Collar Tilt - UM800_SL
Collar Tilt - UM80__series
Auto Tilt - UM81__ series
Auto Tilt - UM8810RT style
Crank Lift - UM8811RT style
 
Three (3) years:
Commercial - UCP40_ series
Stardust - UCP410 style
 
Limited Warranty Includes:
Frame, ribs, finial, tilt, cord, crank handle, housing, canopy and rib pocket seams. If a defect in the original material or workmanship appears during the warranty period on any Treasure Garden product; Treasure Garden, at its option, will repair or replace the product without charge.
 
LIMITED WARRANTY Fabric (Furniture Grade):
The following fabric lines have a limited warranty against fading for:
5 years - Sunbrella®/Outdura®/Bella-Dura®/Docril®
4 years - O’bravia®
 
 
What Is NOT Covered:
Failure caused by unreasonable or abusive use, or failure caused by neglect of reasonable and necessary care are not covered by this warranty.
 
Additionally, acts of nature (including but not limited to wind, hurricanes, tornadoes, and storms) are not covered by this warranty. This warranty covers return freight of any warranted product only for the first year. This warranty gives you specific legal rights and you may have other rights which vary from state to state.
 
Wind Damage:
Treasure Garden highly recommends that no umbrella, regardless of size or weight, ever be left unattended in the open position. In windy conditions, it is further recommended that umbrellas be closed, removed from their base, and stored, or laid horizontally. This will reduce the risk of damage to your umbrella, furniture, and other belongings or property. To ensure stability of your umbrella, please observe proper placement, and use sufficient weight (base). This catalog contains minimum recommendations for necessary weight; but this can vary, depending on the conditions in your particular area.
 
WIND DAMAGE IS NOT COVERED UNDER OUR LIMITED WARRANTY.
 
Irregularities in Production Process:
The possibility of “Irregularities” in the product surface may occur during the production process. However, these irregularities do not reduce the quality of the product. Treasure Garden monitors every stage of production to ensure a clean and consistent appearance on every part.
 
Rust:
Rust is a natural part of the aging process of all Steel or Iron based materials and is therefore NOT considered a defect. Treasure Garden Cast Iron & Steel plate bases are designed to require minimum maintenance. Bases should be kept clean.
 
Do not let dirt build up on the bases. Cleaning with mild soap and water, and seasonal touch-up of any scratches, chips or occasional rust seepage from crevices or hidden, un-finishable surfaces inherent in some designs is all that is required. Touch Up paint in matching frame colors are available through your retail dealer. Never leave bases standing in water. To keep your bases looking their best, you may wish to store them when not in use for an extended period of time.
 
Seaside and indoor pool usage:
CAUTION: Seaside and indoor pool use, salt & chlorides can accumulate on the powder coat finish, leading to finish failure. Failure or neglect to make needed cleanings may cause paint to blister, and such failure will void limited warranty.
 
NO RETURNS ON CUSTOM OR DESIGNER COVER STYLE UMBRELLAS.
 
THE SELLER DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY.
 
 
 
 
 

Fabric Care and Maintenance

 
General Information
 
100% Solution-Dyed Acrylic Fabrics:
Grade A
Limited warranty:
5 years against fading
 
100% Solution-Dyed Polyester Fabrics:
Grade C
(Our exclusive 4800 series)
Limited warranty: 4 years against fading
 
MOST STAINS ON SOLUTION-DYED FABRICS CAN BE CLEANED UP WITH A MILD SOAP AND WATER SOLUTION. Solution-Dyed fabrics should be cleaned regularly before substances such as dirt, etc., are allowed to accumulate on and become embedded in the fabric. The fabric can be cleaned without being removed from the umbrella. Simply brush off any loose dirt, etc., clean with warm water (no more than 100° F) and a mild natural soap. Rinse thoroughly to remove soap. When using liquid detergent, it may be necessary to re-apply a water repellent treatment, such as our Upholstery & Fabric Protector (TGC-UFP-32). When washing or cleaning, DO NOT SUBJECT TO EXCESSIVE HEAT as the fabric will shrink. DO NOT STEAM PRESS OR DRY IN ELECTRIC OR GAS DRYERS. Allow fabric to air dry. In case Solution-Dyed fabrics are stored during the winter season, it should be cleaned, allowed to air dry and stored in a dry, well ventilated area. For stubborn stains, please see the stain cleaning chart below for more specific cleaning instructions.

 
Protective Furniture Covers - RhinoWeave®
Limited warranty:
1 year against fading and free of manufacturer’s defects (stitching, elastics, velcro)
RhinoWeave fabric should be cleaned periodically with mild soap and water & scrub with soft brush. After cleaning, always rinse thoroughly with clean water and allow to air dry. DO NOT USE BLEACH.
 
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Headquartered in Baldwin Park, California

Treasure Garden, Inc. Copyright © 2018. All Rights Reserved.